Straight answers.

How far ahead do I need to order catering?

Order delivery by 5 pm the day before, however big the order. Pickup can be same day with 4 hours' notice.

You can book up to 4 months ahead.

What delivery times can I choose?

Any 15-minute window from 10:30 am to 8:15 pm. You pick the window when you place the order, and the same windows work for pickup.

Our headcount isn't final yet. Can we still order?

Yes. That's normal: the final number is due 24 hours before delivery, and it can go down as well as up.

How do I place a catering order?

Order online at tso.flexcateringhq.com: pick the food, pick a 15-minute window, and pay. Every dish shows its price and how many it feeds.

Rather talk it through? Call (512) 598-0257 or email catering@tsochinese.com with the headcount, date and address.

Can we set up a recurring team lunch?

Yes, we take recurring orders. Each one is priced the same as a one-off order, with its final headcount due 24 hours ahead and delivery ordered by 5 pm the day before.

There is no volume or commitment discount: the price per person is the same every time.

How do I change or cancel an order?

Call (512) 598-0257 or email catering@tsochinese.com as early as you can, and the catering team will update it. Headcount changes are open until 24 hours before delivery.

How much does Chinese catering cost per person?

Family Meals are $12 a person: $120 for 10, $240 for 20, $360 for 30 and $480 for 40. Individual Tso Lunch Boxes are $11.95 to $14.95 each, depending on the dish.

Prices are before 8.25% sales tax and delivery.

What does delivery cost, and is there a minimum?

Delivery is $30 on orders under $200 and 15% of the subtotal at $200 and up. There is no cap and no free-delivery threshold.

The minimum order is $150 for delivery and $50 for pickup. Sales tax is 8.25%, on the food and the delivery fee.

Is there a discount for big orders?

No. The price per person is the same at every size: a Family Meal is $12 a guest whether it feeds 10 or 40, and a large tray costs twice a medium and feeds twice as many.

How does payment work? Can my company pay by invoice?

Orders are normally paid in full when you place them. If your business needs it, the catering team can set up a net 30 account; ask when you order.

We don't take purchase order numbers right now.

We're tax-exempt. How do we order without sales tax?

Send your exemption certificate to catering@tsochinese.com, and the catering team sets the account up so the sales tax comes off.

What's in a Family Meal?

Every Family Meal comes with fortune cookies, soy sauce packets, serving utensils and 2 medium side rices. On top of that:

For 10: 1 medium appetizer and 2 medium entrées. For 20: 2 medium appetizers, 2 large entrées and 1 medium noodle or rice tray. For 30: 2 large appetizers, 2 large entrées, 1 large noodle or rice tray and 1 medium noodle or rice tray. For 40: 2 large appetizers, 3 large entrées and 2 large noodle or rice trays.

Plates, flatware and chopsticks aren't included: add plates and flatware at $5 for 10 sets.

How many people does a catering tray feed?

A medium entrée, rice or noodle tray feeds 4 to 5 and a large feeds 8 to 10. Appetizers run on a bigger scale: a medium feeds 8 to 10 and a large 15 to 20.

In pieces, a medium appetizer is 12 crab rangoons, 24 potstickers, 24 spring rolls or 18 wings.

How much food do I need for 20, 50 or 80 people?

For 20, the Family Meal for 20 ($240). For 50, the Family Meal for 40 plus the Family Meal for 10 ($480 + $120). For 80, two Family Meals for 40.

Above 80 people, the catering team quotes it: email catering@tsochinese.com with the headcount and date. Use the headcount planner for any other number.

Can everyone get their own meal?

Yes: order Tso Lunch Boxes, one per person. Each is an individual box with its own entrée, $11.95 to $14.95 depending on the dish, from 19 dishes.

Do you have tofu options?

Yes. Tofu versions of Broccoli, Eggplant, General Tso, Hunan, Kung Pao, Salt & Pepper, Sesame and Sweet & Sour come as catering trays, and 7 of the Tso Lunch Boxes are tofu.

For vegetarian, vegan or other dietary needs, call or email before you order and a manager will go through the dishes with you.

Someone in our group has a food allergy. What should we do?

Call (512) 598-0257 or email catering@tsochinese.com before you order, and a manager will go through the dishes with you.

Our kitchens are not allergen-free: everything is prepared in a shared kitchen, so we can't promise any dish is free of an allergen.

Do you deliver to my address?

Our online delivery area covers 131 ZIP codes in Austin and Round Rock. Check your ZIP, or enter your address at checkout.

Outside it? Email catering@tsochinese.com. We take orders outside the online area, and the catering team confirms the address and quotes delivery before anything is set.

Do you set up or serve the food?

No, catering is drop-off: it arrives packed in trays, ready for you to set out. A chafer set (1 wire chafing dish rack, 1 full pan, 2 ethanol gel cans) is $20 if you want it warm on the table.

Need setup or staff for an event? Ask the catering team first, since it needs their approval.

What comes with a catering order?

Family Meals come with serving utensils, soy sauce and fortune cookies. Plates and flatware are $5 for 10 sets, plastic cutlery packs are $3 for 10, and a chafer set is $20.

Can I pick up my catering order?

Yes, from any of our 5 locations in Austin and Round Rock, same day with 4 hours' notice. The pickup minimum is $50 and there's no delivery fee.

What is an office lunch pop-up?

A pop-up is lunch served on site, in your lobby, café or cafeteria. Your building approves it, your company commits to 100 meals, and a Tso team member hands out the meals.

The company can cover all 100 meals, or employees can buy their own lunch on the spot. Email catering@tsochinese.com to plan one.

Can we try the food before a big order?

Yes, a sample tray can be arranged. Email catering@tsochinese.com and the catering team will set it up and confirm the date with you.

What if something goes wrong on the day?

Call (512) 598-0257 and talk to the catering team.